We want you to love your Grotto pieces as much as we loved creating them.
If for any reason you're not completely satisfied, we're here to help with a clear, fair, and transparent returns process.
Standard Products
Eligible standard products may be returned within our return period, provided they remain unused and in their original condition. Return shipping fees may apply.
Bespoke & Custom Orders
Custom and bespoke items are crafted exclusively for you and cannot be returned unless affected by a manufacturing defect. We take great care to ensure every commission meets your expectations.
Damaged or Defective Items
If your furniture arrives damaged, please notify us within 48 hours of delivery, including photographs. We'll work promptly to resolve the matter through repair, replacement, or refund.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-7 business days.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or delivery error. We'll guide you through the process.
Need Help?
If you have any questions about returns or refunds, our team is here to assist. Contact us and we'll respond promptly to help resolve your query.
Our Commitment to You
We want every Grotto piece to bring joy to your home for years to come.
If something doesn't feel right, we're committed to finding a solution that works for you. Your satisfaction matters deeply to us—because we believe trust is built through transparency, fairness, and genuine care.
